This Privacy Policy explains how Trudel Roofing ("we," "us," or "our") collects, uses, and protects personal information when you visit our website or contact us about our services. We are committed to handling your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy law.
We collect personal information you choose to give us when you:
This information typically includes your name, phone number, email address, service address or general location, and any details you include in your message.
When you visit our website, we may automatically collect limited technical information to keep the site working and understand how it is used, including your IP address, browser type, the pages you visit, and the site that referred you. We use this only for security and to improve the website.
We use the personal information you provide to:
We collect and use your information based on your consent and as reasonably necessary to provide the service you have asked us for. We do not use your information for purposes unrelated to those above without telling you first.
If we send you marketing or promotional messages by email or text, we do so in accordance with Canada's Anti-Spam Legislation (CASL). We send these messages only where we have your consent or an existing business relationship, every message identifies us and includes a way to unsubscribe, and we honour unsubscribe requests promptly. You can opt out of marketing messages at any time without affecting service-related communications about a job you have booked.
If you provide your phone number and opt in, we may send you text (SMS) messages related to your enquiry, quote, appointment, or service — and, where you have consented, occasional follow-up or promotional messages.
We do not sell your personal information. We share it only as needed to run our business and serve you, specifically with:
Where we use third-party tools, we take reasonable steps to ensure your information is handled with appropriate safeguards.
We use reasonable physical, organizational, and technical safeguards to protect your personal information against loss, theft, and unauthorized access or disclosure. No method of transmission or storage is completely secure, but we work to protect your information appropriate to its sensitivity.
We keep your personal information only as long as needed for the purposes described in this policy or as required by law, such as to complete your project, maintain service and warranty records, and meet tax and recordkeeping requirements. When information is no longer needed, we take steps to securely delete or anonymize it.
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as well if you do.
Under PIPEDA, you have the right to:
To make a request, contact us using the details below. We will respond within a reasonable time as required by law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Our website may link to third-party websites, such as review platforms or social media. This policy does not cover those sites, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Company: Trudel Roofing
Phone: (204) 232-3360
Email: info@trudelroofing.ca
Website: https://trudelroofing.ca
Monday – Friday: 8:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed
